Frequently Asked Questions
Evacuate the area and call the Gas Leak Hotline at 1.800.582.7060 and 911.
For your convenience, you can pay your bill online, by phone, by mail and in person. Visit the Payment Options page for more information.
Click here to sign up for My Account.
Enjoy the convenience of online bill payments and account management with My Account.
Visit the Understanding My Residential Bill for details about your natural gas bill charges.
Please call the Collections Team: 1.800.377.8222
Monday-Friday: 8a.m.-4:30p.m.
Please call Customer Service: 1.888.766.9900 (option 5)
Monday – Friday: 7:00a.m – 8:00p.m
Saturday – Sunday: Closed
You can reach us by phone, email, or in-person. Click here for details.
If you suspect there was an error with your meter reading or estimated meter reading, please visit Submit a Meter Reading to enter your meter reading. Please use the comments box to explain why you suspect there was an error.
Meter readings are scheduled monthly. The date for your next meter reading is on your South Jersey Gas billing statement.
South Jersey Gas uses Millennium Account Services employees to read customer meters. All Millennium Account Services employees are trained to read your meter and carry official ID cards and/or badges that display their photo, signature, name and the Millennium logo.
To submit your own meter reading, click here, or submit it through the My Account portal.
If you believe someone has altered or damaged your meter, call 1.888.766.9900.
Utility markouts show where underground public utility lines are located. Markouts ensure that digging or excavation work around your property is done safely and without damaging utility lines. Learn more here.
Call 811 or visit 811beforeyoudig.com. Learn more here.
You are responsible for protecting underground private utility lines on your property, like sprinkler systems or electric fences. It’s important that underground lines are easily marked before any type of digging. You can choose to mark out these lines yourself or hire a private contractor. Learn more here.
As a courtesy, South Jersey Gas can call you before turning off your service for a past due bill. To sign up, please complete the online form or call us at 1.888.766.9900.
Sometimes we forget to pay our bill or don’t understand our bills. You can arrange to have your bills and shutoff notices sent to a person you designate in addition to you. To sign up, please complete the online form or call us at 1.888.766.9900.
Are you a landlord? South Jersey Gas has a free program that helps landlords or their authorized management agents monitor the natural gas service status at their properties.
To sign up, complete the Landlord Notification Form at the link below or call us at 888.766.9900
Customer Contact Center