Introducing the new South Jersey Gas Billing Statement

Visit the Payment Options page for details. South Jersey Gas offers several options, so you can pick what works best for you.

South Jersey Gas sends billing statements once every calendar month. 

• To change your billing address, contact Customer Contact Center via our online form or by calling 888-766-9900
• To transfer your service to a different address, please visit the Start, Stop or Transfer page and submit the form

Yes. If you need to change your billing address, please contact the Customer Contact Center via our online form or by calling 888-766-9900

1. Temperature – Winter's colder temperatures require more gas use to keep your home or business warm. Check your billing statement to see a comparison of temperatures for the same period in the previous year.

2. Inaccurate Meter Readings – An inaccurate meter reading may result in an abnormally high or low gas bill. Visit our "Submit Your Reading" page for instructions on the best ways to get an accurate meter reading.

3. Billing Adjustments – Adjustments are additional fees or charges such as:

• Activation fees
• Insufficient fund fees
• Collection fees
• Corrected billing adjustments
• Home serve charges

4. Unpaid, Late or Undelivered Payments – A higher than average bill may reflect an unpaid balance. If you made a payment but it’s not reflected on your billing statement, please contact the Customer Contact Center via our online form or by calling 888-766-9900.

When we don’t have a current meter reading on file, or if a submitted meter reading is incomplete or inaccurate, South Jersey Gas sends what is called an estimated bill.

Estimated bills are based on the average amount of gas used during the same time period of the previous calendar year.

Your next meter reading adjusts any inaccuracy and the difference will be reflected on your next billing statement.

If you receive estimated bills for two months or more, your next actual meter reading will update your account.

If you would like to dispute charges on your billing statement, please contact the Customer Contact Center via our online form or by calling 888-766-9900.

• Can't pay your bill right now? Call us at 888-766-9900. After reviewing your account and other criteria, we'll do our best to work out a mutually agreeable payment schedule.
• If your service is disconnected for nonpayment, call our offices immediately at 888-766-9900.
• If you have trouble paying your bill regularly, you may qualify for one of several financial assistance programs.

• Names and logos of other companies appear on your billing statement if you selected a third party gas supplier
• You only need to pay the amount due on your billing statement to South Jersey Gas, who is billing on behalf of the third party gas supplier

Billing statement terminology is defined for you on the back of the first page of your bill.