Understand My Bill

Go to the Payment Options page for details. South Jersey Gas offers several options. 

South Jersey Gas bills once every calendar month. 

• To change your billing address, contact Customer Care via our online form or by calling 888-766-9900
• To transfer your service to a different address, please go to the Start, Stop or Transfer page and fill out the online form

Yes. If you need to change your billing address, please contact Customer Service via our online form or by call 888-766-9900

1. Temperature – Winter’s colder temperatures require more gas use to keep your home or business warm. Check your bill to see a comparison of temperatures for the same period in the previous year.

2. Inaccurate Meter Readings – An inaccurate meter reading may result in an abnormally high or low gas bill. Check out our "Submit Your Reading" page for instructions on the best ways to get an accurate meter reading. 

3. Billing Adjustments – Adjustments are additional fees or charges such as: 

• Activation fees
• Insufficient fund fees
• Collection fees
• Corrected bill adjustments
• Home serve charges

4. Unpaid, Late or Undelivered Payments – A higher than average bill may reflect an unpaid balance. If you did not pay a previous month’s bill, you can  review payment options. If you made a payment but it’s not reflected on your bill, please contact Customer Care via our online form or by calling 888-766-9900.

 When we don't have a current meter reading on file, or if a submitted meter reading is incomplete/inaccurate, South Jersey Gas sends what is called an estimated bill. 

• Estimated bills are based on the average amount of gas used during the same time period of the previous calendar year
•  Your next meter reading adjusts any inaccuracy and the difference will be reflected on your next bill
• If you receive estimated bills for two months or more, your next actual meter reading will update your account. Your next bill will reflect the changes in your billing amounts as a result of the actual meter reading.    

If you would like to dispute your bill, contact Customer Care via our online form or by calling 888-766-9900

• Can't pay your bill right now?  Call us at 888-766-9900 After reviewing your account and other criteria, we'll do our best to work out a mutually agreeable payment schedule
• If your service is disconnected for nonpayment, call our offices immediately at 888-766-9900. Our Customer Care line's hours are 7 a.m. to 8 p.m. Monday through Friday and 9 a.m. to 2 p.m. on Saturday
• If you have trouble paying your bill regularly, you may qualify for one of several financial assistance programs 

• Names and logos of other companies appear on your bill if you selected a deregulated third party gas supplier
• You only need to pay the amount due on your bill to South Jersey Gas, who is billing on behalf of the deregulated third party gas supplier

Third party billing is used when you have selected a deregulated third party gas supplier. South Jersey Gas sends you a bill on the deregulated third party supplier's behalf.

Here's a glossary of terms you'll find in your South Jersey Gas bill: 

BGSS: 

Basic Gas Supply Service is the cost associated with purchasing Natural Gas supplies for customers.

Cubic Feet/Cu Feet:

Cubic Feet is the unit of measure for Natural Gas. A cubic foot of gas is the amount of gas needed to fill a volume of one cubic foot under set conditions of pressure and temperature.

On your bill, this represents the amount used in hundreds of cubic feet. 

Current Marketer Charges: 

These charges will only appear if you have selected a deregulated third party gas supplier. You agreed to pay these charges when you switched suppliers from South Jersey Gas to the deregulated energy supplier. Any questions regarding these charges should be directed to the marketer listed on the bill. 

If you feel you have been switched without your knowledge please contact Customer Service via our online form or by calling 888-766-9900 There are strict laws against and penalties for marketers that switch clients without their knowledge.

Delivery Charge: 

This charge covers the cost of moving Natural Gas through our pipes to the meter at your home.  The Delivery Charge also includes the costs associated with providing you with safe, reliable service.

Price to Compare: 

This price is a reference point to compare deregulated Natural Gas suppliers. In order for deregulated Natural Gas suppliers to offer you savings, their price must be below the South Jersey Gas price to compare. Use this price and other criteria to determine whether or not you should switch from South Jersey Gas to a deregulated Natural Gas supplier.

Marketer: 

Monthly Customer Charge: 

The monthly residential customer charge is pro-rated charge of $8.9238 per 30 day period. The charge is X and covers Y.

For other types of customers, please consult our Tariff for Gas Service filing for further information or contact Customer Service via our online form or by calling 888-766-9900

Therm: 

A therm is a unit of heat measurement equal to 100,000 Btu (British Thermal Units - A BTU is the amount of heat required to raise one pound of water, one degree Fahrenheit at or close to its point of maximum density).

Since natural gas meters measure volume and not energy content, a therm factor is used by Natural Gas companies to convert the volume of gas used to its heat equivalent and thus calculate the actual energy use.