Customer Newsletters

Enjoy relevant and valuable information including energy and money-saving tips, safety information, news and more in the SJG Customer Newsletters. Please take a look.

July 2021

July 2021 Customer Newsletter

Protect Yourself from Payment Scams

Safety is a core value at South Jersey Gas and that includes helping protect our customers against fraud such as bill collection scams. South Jersey Gas’ VP of Customer Experience Marissa Travaline recently spoke on Jersey Matters with Larry Mendte about scammers trying to take advantage of the pandemic and she provided some important safety tips. Watch here: https://www.newjerseynewsnetwork.com/clip/15238379/jm205-s6

For more safety tips please visit southjerseygas.com/safetytips.

Be Careful with Indoor Gas Meters

In rare circumstances gas meters are sometimes enclosed in home additions or other structures that may not allow for proper ventilation and can cause dangerous carbon monoxide build-up.

If your home has an enclosed gas meter or you notice one in a friend or relative’s home, we strongly encourage having it inspected by our field technicians.

To report an indoor gas meter and request an inspection please call our customer service hotline at 1.888.766.9900.

Thank YOU South Jersey Gas Customers!

Because of you, we have been named one of the “Easiest to Do Business With” utility companies in the 2021 Utility Trusted Brand & Customer Engagement™: Residential study by Escalent.

We are honored to have you as our customer and will continue our commitment to be there, ready to serve you, when you need us.

June 2021

June 2021 Customer Newsletter

Beware of Payment Scams

During these difficult economic times, there have been increasing incidents of scams where people are falsely threatened with utility shutoffs unless they provide financial information. Scammers use a variety of contact methods including phone, email, or coming to your door. They may pretend to be from South Jersey Gas. Don't be a victim, be prepared:

Never provide your social security number or banking information to anyone initiating contact with you claiming to be a utility representative or requesting you to send money.
We will never require you to use only one type of payment or ask you to pay by prepaid cards, gift cards or through third party wire transfers or apps.
Always ask to see a company photo ID before allowing any utility worker into your home or business.

If you're unsure, call us at 1.888.766.9900. Learn more at southjerseygas.com/bewareofscams

Utility Assistance Is Available

Help is available for those struggling to pay their energy bills. Applications are open until June 30 for the Low-Income Home Energy Assistance Program (LIHEAP), including additional grants up to $700.00 to those who have already received assistance. If you miss the deadline for LIHEAP, applications will resume again in the fall. Payment Assistance for Gas and Electric (PAGE), Universal Service Fund (USF) and several other programs are still available to help. Don't wait, apply today!

If you're currently not eligible for assistance, the programs have been expanded effective October Re-apply for utility assistance when the higher income limits and Fresh Start utility bill forgiveness go into effect. To learn more, call 1.888.766.9900 or visit southjerseygas.com/energyassistance.

Celebrating Pride Month

This June and always, we stand together at South Jersey Gas to celebrate Pride Month in support of our co-workers, friends, family members, and community. South Jersey Gas is committed to creating a culture of inclusion for all, where everyone feels comfortable bringing their whole selves to work each day, regardless of differences.

May 2021

May 2021 Customer Newsletter

Have a Safe Summer: Grilling Tips

Planning to barbeque this weekend? At South Jersey Gas, safety is a core value so we’re sharing tips to help you stay safe this grilling season:

Keep grill in a well-ventilated area.
Keep potentially combustible materials away from the grill.
Keep children and pets away from the grill area.
Regularly clean any accumulated grease or fat.
Don’t use the grill if you smell gas.
Don’t use the grill to cook indoors.

For tips on safe digging, appliance safety and more, visit southjerseygas.com/safetytips.

Energy Assistance Programs Available as Utility Shutoff Moratorium Ends

South Jersey Gas encourages eligible customers to take advantage of available energy assistance programs prior to the expiration of the moratorium on utility shutoffs, expected on June 30, 2021, to avoid potential utility shutoff.

Resources are available for those struggling to pay their energy bills. Applications are open until June 30 for the Low-Income Home Energy Assistance Program (LIHEAP), including additional grants up to $700.00 to those who have already received assistance. The Payment Assistance for Gas and Electric (PAGE), Universal Service Fund (USF) and several other programs are available to help.

To learn more, call 1.888.766.9900 or visit southjerseygas.com/energyassistance.

Employees virtually walk with the American Heart Association

Our employees all over New Jersey rallied behind the American Heart Association (AHA) as they continued their annual Spring Heart Walk virtually. Our employees got moving to show their support and together raised over $50,000 to support the AHA’s mission to help save lives from heart disease.

April 2021

April 2021 Customer Newsletter

Energy Assistance Programs are Available

South Jersey Gas encourages eligible customers to take advantage of available energy assistance programs prior to the expiration of the moratorium on utility shutoffs, expected on June 30, 2021.

Resources are available for those struggling to pay their energy bills. Applications are open until June 30 for the Low-Income Home Energy Assistance Program (LIHEAP), including additional grants up to $700.00 to those who have already received assistance. The Payment Assistance for Gas and Electric (PAGE) program is also available, and you may qualify even if your income exceeds the thresholds for LIHEAP eligibility.

There are several other programs available to help. To learn more, call 1.888.766.9900 or visit southjerseygas.com/energyassistance.

Celebrate the Earth by Going Green

We celebrate Earth Day every day and this year our parent company, SJI, announced our commitment to reducing our operational carbon consumption and emissions 70% by the year 2030, and 100% by the year 2040.

To do this, we are installing solar panels on SJI buildings, replacing aging infrastructure, investing in renewable energy projects and completing the conversion of service vehicles to low carbon-density fuels such as compressed natural gas (CNG).

In addition, we encourage customers to use less energy and save money by participating in Energy Efficiency (EE) programs including a Home Energy Assessment, Rebates and Weatherization. We also launched Conserve, an online Energy Efficiency resource with articles, tips and details about EE programs exclusive to customers visit Conserve today.

Announcing our Game On Grant Winners

For the last ten years, our Game On Grant Program has annually awarded twenty $1,000 grants to provide critical support to local, community-centered children’s athletic programs, leagues, clubs, associations and recreational organizations. Learn more about the program and see the list of winners for 2021 by visiting southjerseygas.com/community.

March 2021

March 2021 Customer Newsletter

Energy Assistance Available as N.J. Extends Utility Shutoff Moratorium

The State of New Jersey extended the moratorium on utility shutoffs until June 30, 2021. While customers may continue to receive bills and late payment notices, if you are having difficulty paying your bill, please contact us to schedule a Payment Arrangement or to discuss Energy Assistance Programs that may be available to you. One federal assistance program known as LIHEAP is taking applications until June 30 for additional grants up to $700.00. For more info please call 1.888.766.9900 or visit southjerseygas.com/energyassistance.

April is Safe Digging Month

April showers bring May flowers but remember to dial 811 before you dig!

Whether planting bushes or installing a new fence, if you’re planning to do any outdoor digging, you must call the NJ Safe Digging Hotline by dialing 8-1-1, at least 3 business days before you dig. This will ensure all underground utilities infrastructure are clearly identified and marked with flags or paint. It’s the law. Make one simple call to protect you and your neighbors and avoid costly penalties or repairs. For more information check out southjerseygas.com/safety

Beware of Scammers

Scammers use a variety of contact methods including phone, email, or coming to your door. They may pretend to be from South Jersey Gas. Don’t be a victim, be prepared:

Never provide your social security number or banking information to anyone initiating contact with you claiming to be a utility representative or requesting you to send money.
Always ask to see a company photo ID before allowing any utility worker into your home or business.

Do not give payment in any form- cash, check, or credit- to anyone coming to your door.

If you’re unsure, call us at 1.888.766.9900

February 2021

February 2021 SJG Newsletter

Celebrating Black History Month

As our country celebrates the accomplishments of African Americans during Black History Month, South Jersey Gas recognizes those contributions continue every day. This month we honored some of our employees whose leadership helps drive our innovation. We also hosted a diversity discussion panel led by the South Jersey Chapter of the American Association of Blacks in Energy (AABE), a nationally-organized Employee Resource Group that encourages minority input into energy policy development, career and professional development, information dissemination, and scholarships and awards. For more than a decade, the South Jersey Chapter of AABE has continued to play an essential role at South Jersey Gas and the South Jersey community through its charitable and academic initiatives. Even as Black History Month draws to a close, we hope you’ll join us in continuing to celebrate the invaluable impacts of black Americans in our history and those to come.

Game on Grants

South Jersey Gas is excited to announce the kick-off of the annual Game On Grant Program which provides twenty $1,000 grants to recreational organizations in your community.

The grants provide critical support needed to sustain local, community-centered athletic programs, leagues, clubs, associations and recreational organizations for children.

For additional information and to apply, visit southjerseygas.com/community. All entries must be received by South Jersey Gas no later than Friday, March 12, 2021.

NEW! Conserve – Helping You Save Energy and Money

South Jersey Gas is pleased to introduce Conserve, your online Energy Efficiency resource.

Free and available on the our website, Conserve is designed to help you and your family use less energy, save money, stay comfortable and shrink your carbon footprint.

Explore all that Conserve has to offer at southjerseygas.com/conserve. Plus, we’ll send you a free Conserve canvas tote bag if you sign up to receive email alerts about Conserve. (One bag limit. Please allow approximately 2 weeks to receive your bag. Offer expires March 15, 2021, or while supplies last. SJI employees are not eligible for the offer.)

Hear about our company’s Energy Efficiency commitment from our executives in this brief video.

January 2021

January 2021 SJG newsletter

Energy Assistance Expanded

Guidelines have changed for the Payment Assistance for Gas and Electric (PAGE) program which may enable more New Jersey residents to take advantage of this state-funded assistance program. Changes for new applications in 2021 include:

PAGE no-longer has a minimum income requirement
Low income households that are eligible for Low Income Home Energy Assistance Program (LIHEAP) and Universal Service Fund (USF) may also apply for the PAGE program
Benefit amounts will vary for low and moderate income households. Customers are encouraged to apply for LIHEAP and USF prior to applying for PAGE in order to maximize the total available benefits.

For more information visit https://southjerseygas.com/for-my-home/my-service/financial-assistance.aspx

Thanks for Your Patience

South Jersey Gas appreciates your patience, as we continue to be subject to USPS mail delays that may impact the arrival of your bill or other correspondence, including refunds. Please be reminded that you can access account information any time and make payments using My Account. Visit southjerseygas.com today to log in or sign up.

MLK Day of Service

In honor of Dr. Martin Luther King Jr. Day our employees and their families took part in virtual and socially distanced activities to commemorate MLK Day of Service. Employees cleaned up their neighborhoods, set up walks in honor of Dr. King., made safety signs and virtual cards for seniors, teachers and first responders, and took part in educational programs. They also contributed nearly $1,000 to the Community Foodbank of New Jersey. South Jersey Gas is proud to give back to the community.